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Service Manager

Employer
RecruIT smart solutions Ltd
Location
Glasgow, Glasgow City
Salary
Client is Flexible Depending up level of skill
Closing date
9 Aug 2019

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Job Details

Service Manager – Glasgow - BPSS clearance – 12 Months Rolling – 4 days on site / 1 day working from home – Start 26th August

Client: -

Our client (a UK consultancy) requires a Service Manager to be based in Glasgow for a 12-month rolling contract to start 26th August and work 4 days on site / 1 day working from home.

Role: -

  • Customer is looking for an exceptional IT Service Manager with a balance of technical understanding and strong leadership skills who has proven experience in leading and managing an IT Service Desk.
  • The specialist will be expected to attend all associated Agile ceremonies and make use of collaborative tooling (Slack, Skype, Google Docs, Confluence, Jira).

Responsibilities: -

  • Responsible for setting the vision and strategy for service management, ensuring processes are defined, owned and maturing. Responsible for developing capability of the existing team and getting them to a point where they are performant and self-sufficient. Knowledge transfer and experience of mentoring and building teams is absolutely essential.
  • You will provide direction and technical leadership to the end client and be responsible for successfully transitioning our Service Management capability from our delivery partner.
  • The role involves working collaboratively int the end client and across other government departments in Scotland and the UK. You should have an understanding and experience of agile delivery methods.

Candidate: -

  • You will have experience of and ability to build a team. You will be excellent at mentoring current staff. You will be able to transfer your expert knowledge to individuals
  • An expert in managing relationships between stakeholders.
  • Ability to ensure that disparate suppliers and vendors come together to deliver the end client’s Service
  • You will have experience of an evidential approach to understanding users and their needs. Able to translate user stories and propose design approaches or services to meet needs.
  • You will be a strategic thinker. Able to have an overall perspective on business issues, events, activities and an understanding of their wider implications and long-term impact
  • You will have an in-depth understanding of Service Management Framework principles and processes and ability to apply the technical knowledge in project or programme activities.
  • You will be able to visualise, articulate, solve complex problems and concepts, and make disciplined decisions based on available information
  • Takes ownership of problems and proactively resolves technical problems, ensuring that technical solutions continue to meet business requirements
  • Ability to take management information and consolidate agreed key performance indicators into product or service measures that underpin service management of a specific product or service.
  • Be able to build a high performing team where all team members are clear on their roles and responsibilities.

Nice to have:

  • Asset and configuration management - Experience of configuration management
  • Service Improvement - Demonstrable experience of service improvement

Rate: -

Client is Flexible Depending up level of skill

Please contact info@recuritsmartsolutions.com to discuss further.

All applications are welcomed by RecruIT smart solutions Ltd from all relevant qualified candidates regardless of race, gender, age, disability or sexual orientation.

By submitting your CV you are authorising the use and storage of your personal information by Recruit smart solutions Ltd. - https://www.recruitsmartsolutions.com/rss-gdpr-policy

www.recruitsmartsolutions.com

Company

RecruIT Smart Solutions, a Recruitment Consultancy, covers all sectors with a specialist focus on System Integrators across the UK, EU and USA in SAP, Oracle and eCommerce as well as SC and DV level security clearance.

For further information please contact info@recruitsmartsolutions.com or visit www.recruitsmartsolutions.com.

Understanding and Delivery!

• Openness
• Integrity
• Service delivery approach

Company info
Website
Telephone
07905499428
Location
49 Alexandra Rd
Southampton
Hampshire
SO15 5DH
GB

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